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FAQ

SHIPPING INFO

SHIPPING IS ~THAT~ MUCH?

We know everyone is used to free shipping, but this product is HEAVY, which means that these benches and weight sets ship freight.

That essentially means that we contract out our shipping to LTL companies, who need more than just a set of hands to deliver the products. Between the weight of the product, plus the coordination of your delivery, unfortunately, YES, shipping is ~that~ much. 

DOES FITBENCH SELL OUTSIDE OF THE UNITED STATES?

Yes, FITBENCH is a global brand and we have several International Distributors. Please contact us at sales@fitbench.com to request information from your local fitness distributor. You can also check out our global FITBENCH partners:

- FITBENCH Canada

- FITBENCH Russia

- FITBENCH Australia

Please note the FITBENCH FLEX and FITBENCH FREE are currently only available for purchase in the United States.

HOW DOES THE FITBENCH COME WHEN IT IS DELIVERED? IS THERE ANY ASSEMBLY REQUIRED?

When the FITBENCH is delivered it will be fully assembled and in a wooden crate.

The FITBENCH crate will be delivered curb side with a liftgate both commercially and residential. We offer white glove delivery as well, which includes full installation of the bench and debris removal.

Follow the directions on the crate for removing the crate top, then follow the directions on the side of the crate that has an “O” on it. Both the top and the side of the crate have hinges on them so the crate can be re-used or re-purposed. Here is a great video explaining how to uncrate your bench featuring our CEO, Tyler Danen!

We recommend moving the bench into desired location before adding the weights.

HOW LONG DOES IT TAKE FOR THE FITBENCH TO DELIVER?

Under NORMAL (not global pandemic!) circumstances, a FITBENCH delivery can take up to 10 business days depending on where you are in the country. For international shipments, please contact us at sales@fitbench.com.

In addition, we have the option for local pickup! Our FITBENCH HQ is based out of Ixonia, Wisconsin. If you are close by, you're welcome to come pick up your bench at our warehouse. A truck is a must-have, as we will load the crate into the back of your truck bed. This is a great option to save on shipping costs IF you're in the area.

WHAT ARE THE QUANTITIES THAT FIT INTO CONTAINERS IF I HAVE A CUSTOMER OR DISTRIBUTOR WHO WANTS A NUMBER OF UNITS?

36 for 20ft container; 78 for 40 ft container; 104 for a 40ft High Cube Container. The minimum shipment for a container load is 36. Domestic quantities can be of any number of units.

BENCH INFO

WHAT IF I WANT TO ORDER MORE THAN ONE FITBENCH?

Let's get you in contact with our sales team! They can talk about bulk orders, discounts, and customization. Feel free to email sales@fitbench.com.

If you want to see how we've customized our commercial benches, check out our Instagram for some inspo.

CAN FITBENCH BE CUSTOMIZED?

HECK YES! That's what makes our benches so special. They can be customized with your brand's logo and numbering decals, branded colors, and a debossed bench top.

WHAT'S THE DIFFERENCE BETWEEN THE ONE AND THE FLEX?

Such a great question! The biggest difference between the ONE and the FLEX is the 2-wheeled vs 3-wheeled movement.

The ONE has a third wheel with locking feet so you can easily unlock the bench, move it 360-degrees, and lock it back into place. This comes in handy for studios/clubs that are constantly changing up their studio space or need to clean under the benches.

The FLEX has just two wheels for 180-degree movement. We recommend removing all of the accessories before moving the bench. If you have a home gym and don't plan on moving your bench too often, this is a great option.

The tops are also slightly different (ONE has a molded top; FLEX has a stitched vinyl top).

Lastly, the ONE includes FITBANDS in the pricing, while the FLEX does not. You can still add on the FITBANDS with our new bundles or shop a la carte.

WHERE IS THE SEAT?

Yes, we made it that way for a few reasons.
- First off, the FITBENCH was designed for HIIT workouts rather than just acting as another simple weight bench.
- By eliminating the seat, you have the chance to get a full body workout no matter the exercises you’re performing. You can still do every exercise that you’d do on a standard bench, but you now force your lower body to engage too.
- In addition, the completely flat bench surface with eight different elevation positions allows FITBENCH users to add both incline AND decline exercises. Think reverse hyperextension, incline chest press, reverse crunch, whatever!

WHAT'S THIS NEW FITBENCH FREE ABOUT?

The FITBENCH FREE is our NEWEST and lightest model. We are proud to announce that this is our first 100%-made-in-the-USA bench.

It is made of a polyethylene base, so the FREE weighs only 80 pounds when unloaded. With that weight, you can easily take it with you in your car to places like the park, your personal training clients' homes, or to a different room in your house.

Check out exactly what the FREE is about here.

APP INFO

HOW CAN I PLAY MUSIC DURING MY WORKOUT?

In the app, there is a music option called Feed.fm.  To access, tap the music note in the lower right of the workout screen.


You have the option to select from a variety of genres and the option to “like” or “dislike” songs.  The music will “duck” or soften when coaching is presented.  Users can use their own music as well; they simply need to “Disable” the music in Feed.fm then open their own music, podcast, etc.

HOW DO I CONNECT MY HEART RATE MONITOR TO THE APP?

**Please note that some popular heart monitors, such as Fitbit and Garmin are proprietary devices and will not work with FITBENCH Train. 

The device model must have the following features:
● Emits a Bluetooth 4.0 signal
● Non-proprietary (compatible with third-party apps)

Steps to connect heart rate monitor:
1. Log into the app on your phone.
2. Tap the hamburger icon in the upper left corner.
3. Tap “Connect Sensors”
4. Tap your heart rate monitor in the list available.
5. The blue checkmark means the sensor is connected to the app.  

HOW DO I ENABLE HEALTH APPS WHILE USING THE APP?

Whether using an Android or an Apple phone, connection to the health apps improve your experience by allowing access to your health data. After logging into the app, tap the hamburger icon in the upper left hand corner. 

- Apple users will have the opportunity to tap on “Connect Health” to connect to Apple Health.  
- Android users will have the opportunity to tap on “Google Fit” to connect to Google Fit.

HOW DO I ENABLE GPS?

1. The app uses the GPS in your phone to estimate distance during run, walk or bike ride. The app cannot measure distance using a pedometer or accelerometer. 
2. To track distance, you must turn on Location Services by taking these steps:
3. Navigate to your phone’s general settings.
4. Select Privacy
5. Toggle “Location Services” to ON.
6. Scroll down, tap App and select “Always”.

HOW DO I UNSUBSCRIBE THE APP?

The App does not manage app subscriptions nor the collections of fees.  The user must access their account to unsubscribe.

iPhone App Store:
1. Launch the Settings app on your iPhone, then select iTunes & App Store.
2. Select your Apple ID at the top, then tap View Apple ID from the popup menu.
3. Enter your password when prompted and select 'OK'.
4. Tap Subscriptions, then select the name of the subscription you’d like to cancel or modify.
3. Turn the Auto-Renewal
option to ‘Off'.


Google Play:
1. Log into Google Play, tap
the menu in the upper left.
2. Tap 'Account'.
3. Tap 'Subscriptions'.
4. Tap Subscriptions, then select the name of the subscription you’d like to cancel or modify.
3. Tap app, then 'Unsubscribe/Cancel'.

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